🔒 Aatio AI Agent – Subscription Plan Terms & Policies

By subscribing to the Aatio AI Agent Plan, you (the customer) agree to the following terms:

📆 Billing & Cancellation Policy

• Monthly Billing: Subscriptions are billed monthly based on the selected plan at checkout. Applicable taxes may apply.

• No Long-Term Contracts: Plans are billed month-to-month unless otherwise stated.

• Cancellation: You may cancel at any time. The cancellation will take effect at the end of your current billing cycle. No partial refunds or prorated billing applies.

• Billing Cycle: Your billing starts on the purchase date and renews automatically every 30 days unless cancelled.

• Refund Policy: There are no refunds on plan fees or unused AI minutes.

💳 Pricing Adjustments

• Aatio reserves the right to revise pricing to reflect changes in platform costs, service enhancements, or market conditions.

• Clients will be notified in advance of any price changes.

• New pricing will apply to the next billing cycle. Customers may cancel before renewal if they do not wish to continue under the new rates.

🔄 Turnaround & Update Requests

• Standard Response: Aatio aims to respond to all inquiries within 72 hours.

• Estimated Timelines: Aatio will inform you of the estimated time required for any requested update.

• Time Variations: Each update may vary in complexity and timing. Clients will be kept informed throughout the process.

🧠 Usage Limits & Overages

• AI Minutes: Any usage beyond plan limits will be billed separately.

• AI Agents: The number of AI agents is limited based on your current plan.

• Overusage: Any overage in AI usage or agent limits will be charged additionally and clearly stated in your invoice.

🔧 Integrations & Customizations

• Plan-Based Integration: Some plans include one standard integration. If your plan does not, integrations can be added for an additional fee.

• Flexible Options: We offer integrations through Zapier, webhooks, and direct APIs.

• Scope Review: Custom integration requests are reviewed on a case-by-case basis for cost and feasibility.

📞 Phone Number Policy

• Each subscription includes one virtual phone number for inbound/outbound calls.

• Phone numbers are provisioned via third-party platforms (e.g., Twilio) and may not be transferable due to platform limitations.

🔐 Data Handling & Confidentiality

• Client Data: You may share contact data, workflows, or business information for setup. Aatio will not use this data without your written request.

• Security: Data is stored securely using industry-standard measures. Components are hosted on AWS (USA), in GDPR- and ISO27001-compliant environments.

• Client Responsibility: You are responsible for the integrity and lawful collection of the data you share.

• Data Deletion: Aatio will permanently delete client data upon written request.

⚠️ System Uptime & Third-Party Dependencies

• Aatio relies on platforms such as OpenAI, Twilio, Dialogflow, Cal.com, GHL, and Wix.

• We are not liable for service disruptions caused by third-party outages.

• We will notify you of any planned outages and will act promptly in the case of unplanned disruptions.

🛑 Service Suspension

• Aatio reserves the right to temporarily suspend services due to policy violations, misuse, security concerns, or non-payment.

📈 Fair Usage Policy

• To ensure system stability, Aatio applies a fair usage policy. Accounts with excessive or abusive use may be subject to throttling, plan upgrades, or review.

🔐 Right to Refuse Service

• Aatio reserves the right to decline service, onboarding, or renewal of any customer at its sole discretion, especially in cases that may conflict with legal, ethical, or operational standards.

📚 Intellectual Property

• All custom scripts, workflows, integrations, and proprietary tools built by Aatio remain the intellectual property of Aatio unless agreed otherwise in writing.

📢 Marketing Use (Optional)

• Unless requested otherwise in writing, Aatio may use your logo or company name in promotional material, case studies, or its website to highlight successful implementations.

🧾 Client Onboarding Responsibility

• Timely onboarding depends on your sharing of necessary content, access, or approvals. Delays on your end may affect the service timeline.

⚖️ Liability & Indemnity

• Aatio is not liable for:

  • Indirect, incidental, or consequential losses

  • Platform outages by third parties

  • Errors caused by incorrect data or client misconfiguration

• Indemnity: You agree to indemnify and hold Aatio harmless from any losses or legal issues resulting from:

  • Your use or misuse of the AI agent

  • Unlawful or unauthorized use of shared data

  • Violations of third-party terms or local laws

🧾 Acceptable Use Policy

• You may not use Aatio’s services for spam, harassment, illegal activity, or unethical practices. Violations may result in suspension or termination.

⏱️ Support SLA

• Aatio aims to respond to all support requests within 72 business hours.

⚠️ Force Majeure

• Aatio will not be held responsible for delays or failures due to circumstances beyond its control, including natural disasters, outages, or acts of war.

🧭 Jurisdiction & Dispute Resolution

• These terms are governed by the laws of the Province of New Brunswick, Canada.

• In case of a dispute, both parties will first attempt to resolve the matter in good faith before pursuing legal action.

📄 Modifications to Terms

• Aatio may update these policies from time to time. Material changes will be communicated in advance and take effect from the start of your next billing cycle.

✅ By subscribing, you acknowledge and accept these terms.