Terms & Conditions

Aatio AI Agent – Subscription Plan Terms & Conditions

By subscribing to the Aatio AI Agent Plan, you (“Client”) agree to the following terms and conditions with Aatio Digital (Vemo Innovations Limited) (“Aatio”).

📆 Billing & Cancellation Policy

Monthly Billing: Subscriptions are billed monthly at the plan rate selected at checkout. Applicable taxes may apply.
No Long-Term Contracts: Plans are billed month-to-month unless otherwise agreed in writing.
Cancellation: You may cancel at any time. Cancellation will take effect at the end of your current billing cycle. No partial refunds or prorated billing applies.
Billing Cycle: Your billing starts on the purchase date and renews automatically every 30 days unless cancelled.
Refund Policy: There are no refunds on plan fees or unused AI minutes.
Outstanding Payments: All outstanding invoices, overages, and additional service charges must be paid in full before cancellation becomes effective.

💳 Pricing Adjustments

Aatio reserves the right to revise pricing to reflect platform costs, service enhancements, or market conditions.
Clients will be notified in advance of any price changes.
New pricing applies to the next billing cycle. Clients may cancel before renewal if they do not wish to continue under revised rates.

🔄 Support & Update Requests

Response Time: Aatio aims to respond to all inquiries within 72 business hours.
Updates: Timeframes for customizations vary by complexity. Clients will be informed of estimated timelines.
Out-of-Scope Work: Any support, configuration, or customization outside your plan will be billed at $100/hour, with a one-hour minimum.

🧠 Usage Limits & Overages

AI Minutes: Usage beyond plan limits will be billed separately.
Extra Minutes: Additional minutes must be purchased in bundles of 100 at $0.25/minute.
AI Agents: The number of agents is limited to your plan.
Overusage: Any excess usage will be charged and clearly stated on your invoice.

🔧 Integrations & Customizations

Included Integrations: Some plans include one standard integration. If not, integrations are available for an additional fee.
Options: We offer integrations via Zapier, webhooks, and direct APIs.
Custom Work: Requests are reviewed for cost and feasibility and may incur additional charges.

📞 Phone Number Ownership

Each subscription includes at least one virtual phone number for inbound/outbound calls.
All phone numbers provisioned are the sole property of Aatio or its telecom partners.
Upon termination, Clients have no right to purchase, port, or continue using numbers assigned during the subscription.
Aatio may reassign, recycle, or discontinue numbers at its discretion after cancellation.

🔐 Data Handling & Confidentiality

Client Data: You may provide contact lists, workflows, or business information. Aatio will only use such data to deliver contracted services.
Client Responsibility: You are solely responsible for ensuring your contact lists comply with Do Not Call (DNC), telemarketing, anti-spam, and privacy regulations. Aatio does not verify compliance and is not liable for penalties or claims.
Security: Aatio uses industry-standard measures (including AWS-hosted, GDPR- and ISO27001-compliant environments) to protect data.
Best Efforts Clause: While Aatio will take reasonable steps to secure your data, ultimate responsibility for the legality, accuracy, and security of your data remains with you.
Data Deletion: Aatio will permanently delete Client-provided data only upon written request. Until such request is received, you remain responsible for data retention.

⚠️ System Uptime & Dependencies

Aatio relies on third-party platforms such as OpenAI, Twilio, Dialogflow, Cal.com, and others.
Aatio is not liable for downtime, outages, or service degradation caused by third-party platforms.
Clients will be notified of planned outages where possible.

🛑 Service Suspension

Aatio reserves the right to suspend or terminate Services due to non-payment, misuse, policy violations, unlawful activity, or security risks.

📈 Fair Usage Policy

Accounts are subject to fair usage. Excessive or abusive use may result in throttling, plan upgrades, or review.

🔐 Right to Refuse Service

Aatio may decline service, onboarding, or renewal of any Client at its sole discretion, particularly in cases of regulatory, legal, or ethical concerns.

📚 Intellectual Property

All scripts, call flows, workflows, integrations, and proprietary tools created by Aatio remain Aatio’s intellectual property unless agreed otherwise in writing.

📢 Marketing Use (Optional)

Unless requested otherwise in writing, Aatio may use your company name or logo in promotional material, case studies, or its website to highlight successful implementations.

🧾 Client Onboarding Responsibility

Timely onboarding depends on you providing required content, access, and approvals. Delays on your part may affect project timelines.

⚖️ Liability & Indemnity

No Guarantees: AI-driven outputs may not always be accurate, reliable, or error-free. Aatio makes no guarantee of specific business outcomes, conversions, or regulatory approval.
Limitation of Liability: Aatio is not liable for indirect, incidental, or consequential damages, including missed leads, lost sales, or reputational damages.
Indemnity: You agree to indemnify and hold Aatio harmless against claims, damages, or regulatory penalties arising from:
- Your use or misuse of the Services,
- Data you provide,
- Violations of DNC, privacy, or telemarketing laws,
- Breach of third-party platform terms.

🧾 Acceptable Use Policy

You may not use Aatio’s services for spam, harassment, illegal activity, or unethical practices. Violations may result in suspension or termination.

⏱️ Support SLA

Aatio will use commercially reasonable efforts to respond to support requests within 72 business hours.

⚠️ Force Majeure

Aatio is not responsible for delays or failures caused by events outside its reasonable control, including natural disasters, outages, or acts of war.

🧭 Jurisdiction & Dispute Resolution

These terms are governed by the laws of the Province of New Brunswick, Canada.
Both parties will attempt to resolve disputes in good faith before pursuing legal action.

📄 Modification of Terms & Services

Aatio reserves the right to update, amend, or discontinue any Service or these Terms at its sole discretion.
Material changes will be communicated in advance and apply from the next billing cycle.
Continued use of the Services constitutes acceptance of updated Terms.